Refund Policy

ROSS AND NOBLE PTY LTD  |  ABN: 49 660 334 298  |  policecheckau.com.au

1. Payment of Services

Each time you submit a request for services through our website, you agree to pay the applicable fees using an approved payment method. All payments must be completed before processing begins.

2. Refund Eligibility

Refunds are not automatically provided and are assessed at the sole discretion of ROSS AND NOBLE PTY LTD (ABN 49 660 334 298). A refund may be considered only where:

• The application has not yet been processed
• A system or technical error has occurred
• We are unable to provide the requested service

3. No Refund Circumstances

• Incorrect, incomplete, or misleading information submitted
• Failure to complete the application properly
• Failure to provide required identification documents
• Incorrect service selection
• Change of mind after submission
• Application expiry due to inaction
• Failure to provide required consent
• Delays caused by third-party providers

4. Accuracy of Information

You are responsible for ensuring all submitted information is accurate and complete. Failure may result in delays, rejection, or no refund eligibility.

5. Third-Party Processing

Our services rely on external providers. We do not control their processing times or outcomes and cannot issue refunds for delays or decisions made by third parties.

6. Refund Requests

To request a refund, you must provide the following details and send them to support@policecheckau.com.au:

7. Refund Approval and Processing

If approved:

• Refunds will be issued to the original payment method
• Processing times depend on your bank or card provider
• Administrative fees may be deducted

8. No Guarantee of Refund

All refund decisions are final and made at our sole discretion.

9. Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law where they cannot be excluded by agreement.

10. Fraud and Misuse

We may refuse refunds where fraud or misuse of our services is suspected.

11. Changes to Policy

We may update this policy at any time. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Details