Privacy Policy

ROSS AND NOBLE PTY LTD  |  ABN: 49 660 334 298  |  policecheckau.com.au

1. Introduction

This Privacy Policy outlines how ROSS AND NOBLE PTY LTD (ABN 49 660 334 298) (“we”, “us”, “our”) collects, holds, uses, discloses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We may collect personal information necessary to provide our services, including but not limited to:

• Full legal name, aliases, and date of birth
• Residential address and address history
• Contact information including phone number and email address
• Government-issued identity documents
• Selfie verification images and supporting identification documents
• Payment and transaction information
• Device information, IP address, browser type, and website usage data

3. Methods of Collection

Personal information may be collected through:

• Online application and registration forms
• Identity document uploads
• Electronic identity verification systems
• Communications via email, telephone, or website enquiries
• Website analytics, cookies, and tracking technologies

4. Purpose of Collection

We collect, hold, use, and disclose personal information for purposes including:

• Processing National Police Check applications
• Verifying identity and preventing fraud
• Conducting electronic identity verification
• Complying with legal, regulatory, and compliance obligations
• Providing customer support and service communications
• Maintaining website security and system integrity

5. Identity Verification and DVS

You consent to your personal information being submitted to identity verification systems, including the Australian Government’s Document Verification Service (DVS) and other authorised databases, for the purpose of confirming the authenticity of identity documents and verifying identity information.

6. Disclosure of Personal Information

Your personal information may be disclosed to:

• Third-party identity verification and processing providers
• Government agencies, law enforcement bodies, and regulatory authorities
• Payment gateway and transaction providers
• IT, cloud storage, cybersecurity, and hosting providers
• Professional advisers and compliance contractors where required

We only disclose personal information where reasonably necessary for service delivery, verification, legal compliance, or operational purposes.

7. Overseas Disclosure

Some third-party service providers or cloud storage providers may be located outside Australia. By using our services, you acknowledge and consent to the disclosure and transfer of personal information to overseas recipients where required for operational or verification purposes.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

• Encryption of sensitive information
• Secure servers and restricted access controls
• Secure cloud infrastructure
• Monitoring, cybersecurity, and risk management procedures

9. Retention and Disposal of Information

We retain personal information only for as long as reasonably necessary to fulfil legal, regulatory, operational, and compliance obligations. When personal information is no longer required, we take reasonable steps to securely destroy, de-identify, or dispose of the information.

10. Data Breach Response

In the event of an eligible data breach, we will take reasonable steps to contain and assess the breach and notify affected individuals and relevant authorities where required under applicable Australian law.

11. Access and Correction

You may request access to personal information we hold about you and request correction of inaccurate, incomplete, or outdated information by contacting us using the details below.

12. Complaints

If you believe we have breached the Privacy Act 1988 (Cth), Australian Privacy Principles, or mishandled your personal information, you may submit a privacy complaint to us using the contact details below. We will investigate complaints and respond within a reasonable timeframe.

13. Cookies and Website Analytics

We use cookies, analytics tools, and similar technologies to improve website functionality, monitor website performance, and enhance user experience.

14. Direct Marketing

We may send service-related communications, updates, or promotional materials where permitted by law. You may opt out of marketing communications at any time.

15. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

16. Consent

By accessing or using our services, you acknowledge and consent to the collection, use, storage, and disclosure of personal information in accordance with this Privacy Policy.

17. Changes to this Policy

We may update this Privacy Policy from time to time. Continued use of our services after updates constitutes acceptance of the revised policy.

18. Contact Us